SPICE UP YOUR

EXPERIENCE MANAGEMENT

WITH COMMUNITIES

SPICE UP YOUR

EXPERIENCE MANAGEMENT

WITH COMMUNITIES

Experience Management (XM) is becoming increasingly important for companies in order to secure a competitive advantage in their respective markets. SKOPOS CONNECT has thus teamed-up with Qualtrics to provide an integrated solution both for the implementation of a professional customer experience management process as well as your own insight community.

Double XM is the key

Creating an extraordinary customer experience with your brand across all touchpoints along the customer journey is the ultimate goal to improve customer retention and loyalty and to create brand awareness. In order to do so, a professional customer experience management process needs to be implemented tracking every customer interaction and analysing the data to identify and close the experience gap.

Setting up your own (branded) community gives you direct access to an active, engaged and innovative group of individuals allowing you to deep-dive with your customers and work jointly on solutions for better product, services and experiences.

Interested to learn more about an integrated approach for customer experience management and your own insight community? Have a look at our presentation by Tim Farmer, Solutions Strategist at Qualtrics, and Martin Grupe, Founder and Managing Director at SKOPOS CONNECT.