You have a specific research question and need fast and effective access to your customers? A Pop-up Community provides a direct line to your customers and meaningful insights in the shortest possible time.

Pop-up Community

Using fast access to real customers to obtain relevant insights that can actually be implemented – that is the aim of the Pop-up community. Due to an agile technology and short lead times the possibilities are manifold.

All data converge into a learning database so that research activities can be carried out in a small-scale and iterative manner.

Sounds interesting? Arrange your personal demo session now!

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Community Research

Short, sweet and interesting – an attractive combination of qualitative and quantitative elements – that is what lies at the heart of research activities in a community. Good questions, methodologically well formulated, deliver the input for relevant, executable recommendations.

Market research thus becomes fast and sexy all of a sudden. But not every business is ready for it yet. We will prep you for the quantum leap into the brave new world of communities and help you pave the way with internal stakeholders.

Alina

Elisabeth

Jessica

Melissa

Kathrin

Cornelia

Ready for the brave new world? Speak to our experts today!

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Community Management

Community Management is a decisive factor for the success of a community.

This responsible task cannot be automated with the help of a software but it requires an experienced, professional team that plans strategically in the interest of the community members in order to receive valuable feedback. It is crucial that the right target group is presented with precisely fitting topics and that the results of the surveys are then fed back into the community. As only interested, motivated participants who see themselves as part of the process will contribute to the success of your community.

We are convinced: professional and consistent communication from A to Z is the recipe for a successful community with real added value for our customers.

Inga
Community Management

Janina
Community Management

Tatjana
Community Management

Exactly what you’re looking for? Talk to us!

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Technology

Interesting, sophisticated, sexy: an attractive mix of qualitative and quantitative elements – a closed, responsive research design – all of this is part of the Pop-up Community package!

Due to an agile and flexible software, we are able to adapt the software to your needs continuously developing it to meet your specific requirements.

Reporting

Thanks to a learning database, we offer live reporting and enable a visually attractive data preparation.

In addition, you are able to track the most important community KPIs at any time in our live dashboards accessing blogs and forums in real-time.

Sounds interesting? Don’t hesitate to contact us!

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Data protection

We collect a whole lot of personal data . Data from people who place their trust in us and in you. That is why we make no compromises when it comes to data protection. GDPR compliance is our absolute minimum requirement. We store all our data in Germany and are ISO and TISAX certified.

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Recruitment

Relevance is key when recruiting community participants. Already when addressing the participants, you make a promise to them – in terms of content and design: What is it about? What are the benefits for the participants? How appealing is the design? A promise that must be kept in the long-run.

We are convinced that professional and consistent communication from A to Z contributes to keeping this promise. It is the recipe for a successful Insight Community with real added value for our customers.

Would you like to know more? Contact us – we are happy to help!

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Our clients

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“With the Audi innovators circle (AIC), we have created an insight community which enables us to quickly and efficiently incorporate customer feedback into ongoing projects. The AIC has become an indispensable tool for our specialist departments, because we can deliver precisely the results required in the current project phase using a wide range of tailor-made research approaches.”

Oliver Malms, Customer Insights & Trend Research

“Thanks to our international CX programme, we are constantly learning from our customers’ feedback and – together with SKOPOS CONNECT – we can thus improve the customer journey of pet owners day by day.”

Maximilian Wittmar, Customer Insights Manager

“The ATOSS Customer Satisfaction Survey provides us with valuable insights across four customer journey touchpoints in six countries. Thanks to the professional consulting and rapid implementation by SKOPOS CONNECT, we benefit from short project duration, are able to feed defined KPIs back into Salesforce in real time and pave the way for further CX establishment within the ATOSS organisation.”

Stefan Koch, Head of Account-based Marketing

“The Mainova Community makes research uncomplicated, fast and authentic. It’s our tool to listen to our customers and their perceptions: that in itself is value creation.”

Eckart Strangfeld, Head of Market Research and Data Mining

“Now we’re able to follow our customers’ journey in real-time.”

Luis Freile, Customer Care Processes

“Engage – participate – make an impact: that’s why we’ve created ARAG Denkraum – to develop new products and services together with our customers.”

Stéphanie Röhrig, Head of International Communication /
Research & Analysis

Pop-up Community

Community Research

Community Management

Technology

Reporting

Data protection

Recruitment

Our clients

SKOPOS GROUP

SKOPOS GROUP

Connect Office

SKOPOS CONNECT GmbH