Current topics

latest use cases

interesting highlights

Current topics

latest use cases

interesting highlights

Are you interested in topics related to online communities and experience management? Below you will find current articles, exciting use cases and interesting highlights.

News

4 TYPES OF COMMUNITIES

Today, companies are becoming more and more agile, the amount of data is constantly growing and stakeholders’ demands are changing on a daily basis. Thus, there is a need for flexible tools and scalable internal processes. A community delivers both flexibility, because methods can be mixed as desired, and efficiency because even complex questions can be broken down into simple and fast activities.

Please read on and find out what advantages the individual types of communities may hold for you!

READ ON

COMMUNITY RESEARCH INTEGRATED INTO QUALTRICS

Creating your own (branded) community gives you fast and direct access to an active, engaged and innovative group of individuals who are eager to help you develop your products. Deutsche Bahn – the German railway company – has perfect prerequisites for operating such a successful, long-term research community: More than seven million people travel with Deutsche Bahn every day and thus have a personal interest in influencing and helping to shape its products and services.

Find out how Deutsche Bahn have successfully combined the proficient methodology used by Qualtrics with their motivated community members and the underlying, easy-to-use platform. They use Qualtrics to programme their questionnaires independently and work with Qualtrics‘ analysis and monitoring tools in order to generate live reportings for their internal clients in real time.

READ ON

Spice up your XM with Communities

Experience Management (XM) is becoming increasingly important for companies in order to secure a competitive advantage in their respective markets. SKOPOS CONNECT has thus teamed-up with Qualtrics to provide an integrated solution both for the implementation of a professional customer experience management process as well as your own insight community.

Interested to learn more? Have a look at our presentation by Tim Farmer, Solutions Strategist at Qualtrics, and Martin Grupe, Founder and Managing Director at SKOPOS CONNECT.

READ ON